Frequently asked questions (FAQs)
1. What Services do you offer?
We provide a comprehensive range of domestic cleaning services, including regular house cleaning, one-off house cleaning, deep cleaning, move-in/move-out cleaning, after party cleaning. We can also provide other services such as ironing and oven cleaning.
2. Are your cleaners insured and background checked?
Yes all our cleaners are fully insured and have undergone full background checks for your safety and peace of mind.
3. Do I need to be at home during the cleaning?
No, you don’t need to be present but we will need keys and or the entry code to access the property if you or someone else will not be present.
4. What cleaning products do you use?
We use high quality, eco-friendly cleaning products or we can use your products if you prefer.
5. Will I get the same cleaner each time for regular cleaning
Wherever possible we will send you the same cleaner each time.
6. How do you determine your pricing?
Our pricing is based on the size of your home, the type of cleaning service required and the frequency of service.
We offer free estimates as well as set prices under Services on our website
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7. Can I customise my cleaning plan?
Certainly you can! We offer flexible cleaning plans tailored to your individual needs and preferences.
You can choose the areas to be cleaned, the frequency of visits and any additional services you might require.
8. What if I’m not satisfied with the cleaning?
Customer satisfaction is our top priority. We know if you are satisfied with our service you will use it regularly and recommend our service to your friends.
If you are not happy with any aspect of our service, please contact us within 24 hours and we will re-clean the area at no additional charge.
9. How do I schedule or change a cleaning appointment?
You can easily schedule or modify an appointment by emailing us or calling our office. We recommend booking as far in advance as possible to secure your preferred date and time.
10. Do you provide one time cleaning services?
Yes we are happy to provide both one-time and regular cleaning services. Whether you need a spring clean or a thorough clean before a special event or after you have had some building work done, we can accommodate all your needs.